SoFi Technologies, Inc.’s SOFI integration of its AI chatbot, Konecta, powered by Galileo, is more than a tech upgrade; it’s ...

In the age of AI, why have some of the biggest and oldest industries—that users interact with every day—resisted disruption?

AI is already transforming how we bank, including helping you manage your money and keep it safe. But there are potential ...

We speak to Ranil Boteju, chief data and analytics officer at Lloyds Banking Group, about how the bank sees agentic AI in customer-facing chatbots.

A former employee of Australia’s biggest bank says she was “utterly devastated” when she learned she was being fired and replaced by AI ...

A woman who worked at Australia’s biggest bank for 25 years has revealed she “inadvertently” trained her own replacement – an artificial intelligence (AI) chatbot.

Business banking is emerging as a key battleground in the race among the big four to build artificial intelligence tools to ...

Commonwealth Bank workers say they didn’t realise training a chatbot would cost them their jobs, in the first public comments ...

A long-serving Commonwealth Bank of Australia (CBA) employee approaching retirement was excited to be involved in helping new artificial intelligence (AI) bots learn how to better support her ...

More consumers are turning to artificial intelligence for financial advice. That’s pushed local credit unions and community banks to use AI to gain a competitive edge.

An employee at the Commonwealth Bank of Australia (CBA) experienced the stark realities of artificial intelligence (AI) in ...